Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us


Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit 

If your online order is not as expected, please contact us 

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. 


We ship worldwide. 

All orders ship out within 1-2 business days. Local U.S. orders take an average of 3-5 business days with express shipping and 1-3 days with expedited shipping. International orders take 5-15 business days to be delivered depending on the method and carrier.